WebApr 5, 2024 · In the third edition of this Genesys global benchmarking study, The State of Customer Experience examines how consumer preferences for personalized, empathetic experiences, rapidly increasing digital channel use, and declining satisfaction with automated interactions create mounting pressure for organizations worldwide. WebGenesys is one of the world’s leading contact centre software platforms. At Survey Dynamix, we’ve created an intuitive, web-based software solution that integrates seamlessly with Genesys to give you the ability to develop and …
Mark Angus - CEO, Researcher & Strategist - Genesis …
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